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Questions (FAQ)

Explore CHRISTINEGAGNON'S ART for exquisite artwork and detailed insights into our creative techniques. Whether you need information on shipping or are curious about the stories behind each painting, our customer support channels are here to assist you. With a passion for art and a commitment to service, we ensure every inquiry is met with care. Join our community and experience the journey of art with us. Contact our customer support channels to learn more and make your art journey exceptional.

Frequently asked questions

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Termes et Conditions Revisite: 2025-07-09 Les conditions (1) This website (the "www.christinegagnon.com") and/or the services, including all mobile applications connected to it and any offer or sale of products (the "Works" and "Derivative Products") through the Site, are owned and operated by Christine Gagnon Artiste peintre. These Commercial Terms set forth the terms and conditions under which visitors or users may visit or use the Site and/or Services and purchase Products. (2) By accessing or using the Services, you acknowledge that you have read and agree to these Terms and you agree to be bound by them. If you do not agree to all of the Terms, you may not access the Site or use any of the Services. Please read these Terms carefully before accessing or using our Site or Services, or purchasing Products. In these Terms, you will find out who we are, how we sell our Products to you, how you can withdraw from the purchase contract and what you can do if there is a problem. (3) You represent that you are of legal age and have the legal authority, right, and authority to enter into a binding agreement based on these Terms, to use the Services, and to purchase Products. If you are under the age of majority, you may use the Services or purchase Products only with the consent of your parent or legal guardian. (4) This site is published by Christine Gagnon, ,Montreal, H4R 1T3, info@christinegagnon.com The publication is edited by Christine Gagnon Artiste Peintre You can contact us: - by phone: 1-514-912-2412- by e-mail: info@christinegagnon.com or cgagnon@blueseams.com This site is hosted by Wix.com These Terms are provided in the English language. In the event of any discrepancy between the French version of this document and any of its translations, the French version shall prevail. In addition, before placing and confirming an order, you must read and agree to these Terms. Product Description (1) You should read the description of the Services and/or Products carefully before placing an order. The description of the Services and/or Products presents the essential characteristics of the Services and/or Products, in accordance with Article L. 111-1 of the Consumer Code. These descriptions are designed to provide you with the most comprehensive information possible about these features, but not exhaustive. Photographs, drawings and descriptions of the Products and/or Services are provided for information purposes only and are not binding on us. (2) We invite you to refer to the information and instructions for use on the packaging, labels and accompanying documents. We cannot be held liable for any damage resulting from failure to comply with these instructions for the use of the Products and/or Services provided on our website. Purchase of Products (1) Any purchase of Products is subject to the Terms applicable at the time of such purchase. (2) When purchasing a Product: (i) it is your responsibility to read the full list of items before committing to purchase them; and (ii) placing an order on the Site (by completing the checkout process by pressing the "Buy" button or similar button) may result in a legally binding contract for the purchase of the relevant Product, unless otherwise specified in these Terms. (3) You can choose from our selection of Products and place the products you intend to purchase in a shopping cart by clicking on the corresponding button. The prices we charge are indicated on the Site. We reserve the right to change our prices or correct any pricing errors that may inadvertently occur at any time. These changes do not affect the price of Products that you have already purchased before. At checkout, you will be presented with a summary of all the Products you have placed in your shopping cart. This summary includes the essential characteristics of each product as well as the total price of all products, the applicable value added tax (VAT) and the shipping costs, as applicable. The checkout page also gives you the opportunity to check and, if necessary, change or withdraw Products, or change quantities. If necessary, you can also identify and correct input errors by using the edit function before making your order permanently binding. Any delivery time stated applies from the receipt of your payment of the purchase price. By pressing the "Buy" button, you place a binding order to purchase the advertised Products at the price and with the shipping costs indicated. To complete the order process by clicking the "Buy" button, you must first agree to these Terms as legally binding on your order by ticking the relevant box. (4) We will then send you a confirmation of receipt of your order by e-mail, in which your order will be summarised again and which you can print out or save using the corresponding function. Please note that this is an automated message that only documents the fact that we have received your order. It does not indicate that we accept your order. (5) The legally binding contract for the purchase of the Products is concluded only when we send you an acceptance notice by e-mail or deliver the Products to you. We reserve the right not to accept your order. This does not apply in cases where we offer a payment method for your order and you have chosen it, if a payment process is initiated immediately after submitting your order (e.g. an electronic money transfer, or an instant bank transfer via PayPal, or another similar payment method). In this case, the legally binding agreement is concluded when you complete the order process, as described above, by pressing the "Buy" button. (6) You can save your preferred payment method for later use. In this case, we will store your payment credentials in accordance with applicable standards in our industry (e.g. PCI DSS). You will be able to identify your card stored in this way by its last four digits. Delivery of Products Products can be delivered anywhere in Canada. For other countries, certain conditions apply, including the requirement to contact the seller by email to establish prices according to the product. Rates and delivery times vary depending on the type of Products ordered, the delivery address and the delivery method chosen. The applicable rates and delivery times will be communicated to you before confirming your order. Delivery dates and timeframes are not guaranteed. Any listed delivery times are estimates. Packaging Original paints mounted on a wooden frame are sent in bubble wrap or foam membrane, brown paper and sturdy carton. The word FRAGILE is written in red on the packaging. Oversized products are deliver in a wood crate.Christine gagnon Artiste peintre is not liable for lost, misplaced, delayed, or damaged goods once they’ve been dispatched. It is possible from time to time to offer coupons, gift cards or discounts and other offers on the Products. These Offers are only valid for the duration that may be stated therein. Offerings may not be transferred, modified, sold, exchanged, reproduced, or distributed without our express written permission. Refund and Return Policy You have the right to withdraw without giving any reason for 15 days from receipt of the Product or from the date on which you signed the contract for the provision of services. To exercise your right of withdrawal, you must notify us of your decision by e-mail to info@christinegagnon.com within the specified period, using the following form attached to these Terms as Appendix 1. If you contact us by e-mail, we will acknowledge receipt of your withdrawal. You must return the Products as soon as possible, in any event within 14 days of notification of your withdrawal. Upon receipt of the Product, we will issue a full refund within 14 days, with the exception of the return shipping costs, which will remain at your expense. In addition, please note that the following Products cannot be returned: Products on sale Product Warranty (1) If the Product is affected by a latent defect, you are entitled to take action on the basis of the warranty provided for in Articles 1641 et seq. of the Civil Code for two years from the discovery of the defect. a latent defect implies that it renders the Product unfit for its intended use, or that it hinders its use in such a way that you would not have purchased it or would have given only a lower price for it if you had known of the defect. It also implies that you did not know that the defect existed at the time you purchased the Product. (2) If the Product is affected by a latent defect, you are entitled to take action on the basis of the warranty provided for in Articles 1641 et seq. of the Civil Code for two years from the discovery of the defect. a latent defect implies that it renders the Product unfit for its intended use, or that it hinders its use in such a way that you would not have purchased it or would have given only a lower price for it if you had known of the defect. It also implies that you did not know that the defect existed at the time you purchased the Product. (3) As a consumer, you benefit from the legal guarantee of conformity under the conditions of Article L. 217-4 et seq. of the Consumer Code. The legal warranty protects the consumer when he buys a product that does not conform to its description, or that is not suitable for the normally intended use, due to lack of conformity at the time of delivery. You have two years from the delivery of a Product to act on the basis of the legal guarantee of conformity. You may request the repair or replacement of the Product, except within the framework of the provisions of Article L. 217-9 paragraph 2 of the Consumer Code. If repair or replacement of the Product is not possible, you may promptly return the Product to us to be entitled to a full refund. During the 24 months following delivery, you do not have to provide proof of the alleged defect. (4) Except as expressly provided in these Terms and to the fullest extent permitted by applicable law, we expressly disclaim all other warranties or conditions, whether oral or written, including, but not limited to, regarding accuracy, timeliness, completeness, results, performance, error-free or interrupted performance, title, non-infringement, quality, quality of information, quiet enjoyment, merchantability, or fitness for a particular purpose (even if we have been advised of such use), and all representations, express or implied warranties, or other conditions arising from course of performance, course of dealing, or usage of trade. Intellectual property (1) Our Services and related content (and any derivative works or enhancements thereof), including, but not limited to, all text, illustrations, files, images, software, scripts, graphics, photos, sounds, music, videos, information, content, materials, products, services, URLs, technologies, documentation, trademarks, service marks, trade names and trade dress and interactive features, and all intellectual property rights relating thereto, are owned by or licensed to us (collectively, "Our Intellectual Property"), and nothing herein grants you any rights in relation to Our Intellectual Property. Except as expressly provided herein or as required by mandatory provisions of applicable law for the use of the Services, you will not acquire any right, title or interest in Our Intellectual Property. All rights not expressly granted in these Terms are expressly reserved. (2) If the Products include digital content such as music or videos, the rights indicated for such content on the Site will be granted to you. Disclaimer of Warranties for Use of the Site and Services The Services, Our intellectual property and all documents, information and content provided in connection therewith that are made available to any user free of charge are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including any warranties of fitness for a particular purpose and any warranties regarding security, the reliability, timeliness, accuracy, or performance of our services, except in the case of malicious non-disclosure of defects. We do not warrant that our Free Services will be uninterrupted or error-free, or that they will meet your requirements. Access to the Services and the Site may be suspended or limited due to repairs, maintenance or updates. The warranty of the Products you have purchased from us, as mentioned in the "Product Warranty" section above, will not be affected by this. Indemnification You agree to defend and hold us harmless from and against any and all actual or alleged claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to your use of the Site and Services in violation of these Terms, including in particular any use that would violate the limitations and requirements set forth in these Terms, unless such circumstances are not caused by you. Limitation of Liability (1) To the fullest extent permitted by applicable law, we exclude all liability for any amount or type of loss or damage that may result to you or any third party (including any direct or indirect loss and any loss of revenue, profits, goodwill, data, contracts, as well as any loss or damage resulting from, or related to, business interruption, loss of opportunity, loss of anticipated savings, waste of management or clerical time, even if foreseeable, in connection with (i) this Site and its contents, (ii) the use, inability to use, or the results of the use of this Site, (iii) any websites linked to this Site or the materials on such linked websites. (2) We shall not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure is the result of a cause beyond our control and/or a case of force majeure within the meaning of Article 1216 of the Civil Code. Modification of the Terms or Services; Interruption (1) We reserve the right to change these Terms whenever necessary, in our sole discretion. You should therefore consult them regularly. If we change these Terms in a material way, we will notify you that material changes have been made. Your continued use of the Site or our Service after any such change will constitute your acceptance of the new Terms. If you do not agree to any of these Terms or any future version of the Terms, do not access or use the Site or Service. (2) We may modify the Services, discontinue providing the Services or any features of the Services we offer, or create limitations for the Services. We may terminate or suspend access to the Services permanently or temporarily for any reason, without liability. We will provide you with sufficient notice of this if possible in the given circumstances and we will reasonably take into account your legitimate interests in such an action. Links to Third-Party Sites The Services may include links that take you away from the Site. Unless otherwise stated, the linked sites are not under our control and we are not responsible for their content, any links contained therein, or any changes or updates thereof. We are not responsible for transmissions received from linked sites. Links to third-party sites are provided for convenience only. If we add links to other websites, this does not mean that we endorse their owners or their content. Applicable law (1) These Terms shall be governed by and construed in accordance with the laws of Canada, excluding conflict of law rules. (2) If you would like to draw our attention to a topic, complaint or question about our site, please contact us: info@christinegagnon.com, If , after contacting us, you believe that the problem has not been resolved, you will have the right to resort to the consumer mediation procedure in the event of a dispute, in accordance with articles L.611-1 et seq. of the Consumer Code. To submit your request to the Consumer Mediator, complete the online dispute resolution form available at: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show Miscellaneous (1) No waiver of any breach or default hereunder shall be deemed a waiver of any preceding or subsequent breach or default. (2) The article titles used in these Terms are used for convenience only and have no legal substance. (3) Unless otherwise specified, if any part of these Terms is found to be illegal or unenforceable for any reason, it is agreed that such part of these Terms will be deleted, the other terms of these Terms will not be affected and will remain in full force and effect. (4) By accepting the Terms, you agree not to contest the probative value of the documents exchanged via the Site, based on their electronic nature. Computerized records are considered evidence of communications, orders, and payments made between us. (5) Your acceptance of the Terms and Conditions constitutes an agreement of proof, within the meaning of Article 1368 of the Civil Code. (4) You may not assign your agreement with us under these Terms, or your rights or obligations hereunder, in whole or in part, without our prior written consent. (5) These Terms constitute the entire agreement and supersede all prior written or oral agreements between you and us regarding the Services and the sale of the Products. (6) The provisions of these Terms, which by their nature must survive any action by us, shall survive, including, but not limited to, the provisions relating to indemnities, waivers, disclaimers, limitations of liability, and this "Miscellaneous" section. Contact usTo contact us, send an e-mail to: Christine Gagnon Artiste Peintre at info@christinegagnon.com Appendix 1 - Withdrawal form template Right of Withdrawal Form Fill out and submit the following form if you wish to opt out of the agreement. Att. : Service client I hereby inform you that I withdraw my consent to the subscription of a contract for the purchase of the Products below: • Name of product(s) Purchased on/received Customer name If possible, specify your order or customer number Customer address Date User signature [if in paper form] Terms and Conditions. Privacy Policy. Contact. Christine Gagnon Artiste Peintre info@christinegagnon.com Montreal, Ville Saint-laurent, Qc, Canada © 2025 by Christine Gagnon Artiste Peintre all rights reserved

Mentions légales : Christine Gagnon Ville Saint-Laurent Québec, Canada, H4R 1T3 Contact : Courriel : cgagnon@blueseams.com Tél. : 514 912 2412 Droits d'auteur : Toutes les œuvres présentées sur ce site sont protégées par le droit d'auteur et appartiennent à Christine Gagnon, artiste peintre. Tous droits réservés. Vente d'œuvres d'art : Des œuvres originales et des reproductions sont disponibles à la vente sur ce site. Pour plus d'informations sur les prix, les modes de paiement acceptés, les délais de livraison et les conditions de retour, veuillez me contacter à l'adresse suivante : ino@christinegagnon.com ou par téléphone au numéro indiqué ci-dessus. Droit applicable : Ce site est régi par les lois de la province de Québec, Canada. Date de mise à jour : 9 juillet 2025.

© 2025 par Christine Gagnon Artiste peintre. Tous droits réservés.

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